Interface ConnectToAgentItemTransferInfo

Additional information as part of a ConnectToAgentItem that may be need to perform a transfer to an agent.

interface ConnectToAgentItemTransferInfo {
    additional_data?: { [key: string]: string };
    session_history_key?: string;
    summary_message_to_agent?: TextItem<Record<string, unknown>>[];
}

Properties

additional_data? session_history_key? summary_message_to_agent?

Properties

Optionaladditional_data

additional_data?: { [key: string]: string }

Each service desk may require different information to start the connection. It can be account details or security information. This is a bucket of all the service desk specific properties.

Optionalsession_history_key

session_history_key?: string

A key used by the service desk to securely load the session history.

Optionalsummary_message_to_agent

summary_message_to_agent?: TextItem<Record<string, unknown>>[]

An initial set of message items to send to the agent.

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Properties
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