Sets the suspended state for an agent conversation. A conversation can be suspended or un-suspended only if the user is currently connecting or connected to an agent. If a conversation is suspended, then messages from the user will no longer be routed to the service desk and incoming messages from the service desk will not be displayed. In addition, the current connection status with an agent will not be shown.
Ends the conversation with a human agent. This does not request confirmation from the user first. If the user is not connected or connecting to a human agent, this function has no effect. You can determine if the user is connected or connecting by calling ChatInstance.getState. Note that this function returns a Promise that only resolves when the conversation has ended. This includes after the BusEventType.AGENT_PRE_END_CHAT and BusEventType.AGENT_END_CHAT events have been fired and resolved.