The agent in the service desk waited too long to pick up the request and the session has expired so history cannot be fetched.
This indicates that some error occurred while trying to hydrate web chat. This will prevent web chat from functioning.
This indicates an error with the identity token.
Indicates an error loading the remote init config.
This indicates a known error with the configuration for the integration or assistant. The only current case is when the web chat receives a connect_to_agent response and no service desk has been configured. These are generally user errors.
This indicates an error with the MCSP identity token.
Indicates an error sending a message to the assistant. This error is only generated after all retries have failed and the system has given up.
Indicates an error loading the main config.
Indicates that an attempt to load the preview link was made but security was enabled.
This indicates an error in one of the React components that occurs as part of rendering the UI.
The different categories of errors that the system can record. These values are published for end user consumption.