Interface BusEventAgentPreEndChat<TPayloadType>

This event is fired before a chat with an agent is ended. This occurs after the user has selected "Yes" from the confirmation modal but it can also be fired if the chat is ended by the agent.

interface BusEventAgentPreEndChat<TPayloadType = unknown> {
    cancelEndChat: boolean;
    endedByAgent: boolean;
    preEndChatPayload: TPayloadType;
    type: AGENT_PRE_END_CHAT;
}

Type Parameters

  • TPayloadType = unknown

Hierarchy (View Summary, Expand)

Properties

cancelEndChat endedByAgent preEndChatPayload type

Properties

cancelEndChat

cancelEndChat: boolean

This value may be set by a listener to indicate that the process of ending the chat should be cancelled.

endedByAgent

endedByAgent: boolean

Indicates if the chat was ended by the agent.

preEndChatPayload

preEndChatPayload: TPayloadType

An arbitrary payload object that a listener may set. This payload will be passed to the service desk ServiceDesk#endChat function.

type

type: AGENT_PRE_END_CHAT

The type of the event.

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