Web chat
from Watson Assistant
Introduction
Web chat is a framework-agnostic code snippet you can immediately embed on your website. Web chat can be extended and customized in a variety of ways, so you can concentrate on your unique solutions. Learn the key concepts then see the tutorials for code examples, or the API documentation for detailed information.
Spend your time building a bot, not a UI
Most online chat systems have a lot of code solving the same problems, such as browser support, scrolling behavior, input validation, and basic layout and styling. Why waste your time and effort on common problems when you can be perfecting the parts of the chat experience that are unique to your company? Watson Assistant web chat is here to solve the problems with creating a custom UI; cutting-edge functionality from IBM Design and Research makes your bot experience better than ever.
Integrate automatically with Human Agent systems
Having a human backing up your assistant you have the best worlds. Web chat integrates automatically (beta) with ZenDesk, Salesforce and more so you can escalate to a human from a uniform experience after just updating a few configuration fields.
React to new improvements from Watson Assistant right away
Watson Assistant is constantly adding new features to improve the customer experience and how your bot improves and learns. By using web chat, you automatically get these upgrades as they come, instead of having to design your own solutions to take advantage of new capabilities.
Leverage the power of IBM Design and Research
IBM has teams of designers and researchers dedicated to making human-to-bot communication using IBM Watson best in class. By using web chat, you automatically take advantage of the latest and greatest, improving conversation quality, human agent deflection, and more.
Theme and customize web chat for your brand
In addition to web chat doing so much for you, you also have complete freedom to build your own customized responses for your business needs straight into the web chat. You also have the chance to change every color used in web chat by taking advantage of Carbon Themes.
Using a prebuilt chat widget saves you time; building your own gives you freedom. With Watson Assistant web chat, you have both.
Ready to learn more?
Learn the key concepts then see the tutorials for code examples, or the API documentation for detailed information.